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1.
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Qualidade em servicos : o atendimento ao cliente como fator de vantagem competitiva
by DENTON, D. Keith. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books do Brasil, 1990Title translated: Quality service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D415q] (3).
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2.
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Manual de gerenciamento da qualidade
by WALLER, Jenny | ALLEN, Derek | BURNS, Andrew. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books do Brasil, 1996Title translated: The quality management manual.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16W1984m] (1).
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3.
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Administracao nos novos tempos : os novos horizontes em administracao
by Chiavenato, Idalberto. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01C5327a] (1).
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4.
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Mudanca de paradigma
by TAPSCOTT, Don | CASTON, Art. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1995Title translated: Paradigm shift: the new promise of information technology.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19T175m] (1).
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5.
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Os caminhos da qualidade : como vencer os desafios da economia global
by GREEN, Cynthia. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books ; SENAC, 1995Title translated: A business week guide: the quality imperative.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G7954c] (1).
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6.
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Mantendo clientes
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Makron Books, 1994Title translated: Keeping customers.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M292m] (1).
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7.
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Deming : as chaves da excelência
by MANN, Nancy R. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books / McGraw-Hill, 1992Title translated: The keys of excellence: the story of the deming philosophy.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M2821d] (1).
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8.
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As metas gerenciais : gerência de quarta geração
by JOINER, Brian L. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14J741m] (1).
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9.
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Melhores desempenhos das empresas : ferramentas para a melhoria da qualidade e da competitividade
by RUMMLER, Geary A | BRACHE, Alan P. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1992Title translated: Improving performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R937m] (1).
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10.
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Controle da qualidade total : gestao e sistemas
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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11.
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Controle da qualidade total : estrategias para o gerenciamento e tecnologia da qualidade
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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12.
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Controle da qualidade total : metodos estatisticos aplicados a qualidade
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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13.
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Controle da qualidade total : aplicacoes nas empresas
by FEIGENBAUM, Armand V. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1994Title translated: Total quality control.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16F2976c] (1).
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14.
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Controle da qualidade : Conceitos, politicas e filosofia da qualidade
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (2).
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15.
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Controle da qualidade : Componentes básicos da função qualidade
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1991Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (2).
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16.
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Controle da qualidade : ciclo dos produtos: do projeto à produção
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).
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17.
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Controle da qualidade : Ciclo dos produtos: inspeção e teste
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).
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18.
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Controle da qualidade : ciclos dos produtos: do marketing à assistência técnica
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).
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19.
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Controle da qualidade : Métodos estatísticos clássicos aplicados à qualidade
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1992Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).
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20.
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Controle da qualidade : Métodos especiais de apoio à qualidade
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Makron Books do Brasil, 1993Title translated: Juran's quality control - handbook.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C7648c] (1).
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